Frequently Asked Questions

Q:  What is the earliest I can Check-in?
A:  Standard check-in time is 12:00 noon.  If this is not suitable please contact us and we will endeavor to accommodate your needs depending on availability.

Q:  Where can I park my car?
AYour free car parking space is outside your door.  Unfortunately it is not undercover.

QDo you have stairs?
ANo, all our rooms and apartments are ground floor.

QCan I arrive late?
AYes, please give us a call if you want to arrive after 9.00pm.

QAre your rooms non-smoking?
AYes, all our rooms and apartments are non-smoking.

QDo you have room service?
AYes, we have room service breakfast 7 days a week.  We do have charge back arrangements with most eateries in town for dinner.

QDo you have wireless internet in your rooms?
AYes, free Wi-Fi is available to all rooms and apartments.

QHow close are you to the shops?
AWe are a 5 minute walk to the central shopping district which includes Woolworths.

QHow close are you to restaurants?
AThe Dragon Palace Chinese Restaurant is a 3 minute walk with the Royal Hotel another minute.  We are opposite the McDonald Restaurant and we have the Canadian Rooster on our corner.  All other eateries are within a 10 minute walk.

QDo you have Foxtel?
AYes, 8 free channels in all rooms and 39 free channels in all apartments.

QWhat is your Cancellation Policy?
ACancellations must be made at least 24 hours prior to check in date.  If a cancellation is made within 24 hours the full amount for the first night will be charged.  Also if you do not arrive after making a confirmed booking, the first night’s stay will be charged.

QHow do I guarantee by booking?
ACredit card details are required to secure your booking.

QCan I pay by credit card?
A:  We accept all credit cards, but please note if you use American Express or Diners Club cards there is a 2.5% surcharge on the total of your account.

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